Aoju88 Privacy Policy – Your Personal Data Protection

We collect your personal data through several channels — directly when you register or fill in your details, automatically as you use the platform, and through the mandatory identity verification (KYC) process. Below are full details of the data we collect:

We never collect sensitive data such as medical information, religious beliefs, or political views unless required by law. All data collected is the minimum necessary to deliver high-quality service to you.

The personal data we collect is used solely for lawful and transparent purposes. We do not use your data for any purpose not stated in this policy without obtaining your consent first.

• Account Management: Creating, verifying, and maintaining your member account securely.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions quickly and accurately.
• Fraud Prevention: Detecting and blocking suspicious activity that could compromise the security of your account.
• Customer Support: Providing effective assistance when you contact our support team.
• Legal Compliance: Meeting the reporting and audit obligations set by the relevant authorities.
• Responsible Gaming: Monitoring gaming habits to identify signs of problem gambling and offer appropriate support.
• Platform Improvement: Analyzing aggregated usage data to improve the quality of our services.

The core principle of aoju88 is simple: we do not sell your data. However, there are limited situations where we need to share certain information with third parties in order to provide you with complete services.

• Payment Providers: Banks and digital wallets used to process your financial transactions. They receive only the minimum information necessary to complete a transaction.
• Game Providers: Game development companies that require access to basic data to operate games within our platform. All providers are bound by strict confidentiality agreements.
• Authorities: Government agencies, regulatory bodies, or courts that require your data pursuant to a valid legal order.
• Security Services: Third-party fraud prevention and identity verification service providers that help us keep the platform secure.

Aoju88 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our security approach employs a multi-layered methodology encompassing technical, physical, and procedural safeguards.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is fully encrypted using the latest TLS protocols.
• Two-Factor Authentication (2FA): An additional security layer for account login that prevents unauthorized access even if your password has been compromised.
• Layered Firewall: Multi-layered firewall system that blocks cyber threats before they can compromise your data.
• 24/7 Monitoring: Our cybersecurity team monitors systems continuously around the clock to detect and respond to any threats.
• Secure Data Backup: Data is regularly backed up to separate secure locations to ensure service continuity under all circumstances.
• Internal Access Controls: Internal staff access to member data is restricted on a need-to-know basis and is subject to regular audits.

While we take all reasonable precautions, no security system in the world is one hundred percent impenetrable. We therefore also encourage you to play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

The aoju88 platform uses cookies and similar tracking technologies to enhance the user experience, verify login sessions, and analyze usage patterns. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can improve it. Data is collected anonymously.
• Functional Cookies: Saving your personal preferences such as language, currency, and display settings for a more convenient experience.
• Analytics Cookies: Used to analyse traffic and usage patterns to help us better understand member needs.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality and your gaming experience.

Under Malaysia's PDPA and aoju88's internal policies, you have the following rights regarding your personal data. We are committed to processing all requests relating to these rights within a reasonable timeframe.

Aoju88 only retains your personal data for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. Our retention policy is as follows:

• Active Account Data: Retained for the duration of your active account and for a period of 5 years after account closure for audit and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for the duration of the active account and 5 years after account closure in accordance with anti-money laundering (AML) requirements.
• Communication Logs: Retained for 2 years for dispute resolution and customer support quality control purposes.
• Analytics Data: Anonymised usage data is retained for a maximum of 3 years for business analytics purposes.

Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

Aoju88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever changes are made, the "Last Updated" date at the top of this document will be revised.

For significant or material changes, we will notify you via in-platform notifications, email, or a prominent notice on our website at least 14 days before the changes take effect. Continued use of the platform after the effective date of such changes will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we welcome you to contact us. Our Data Protection Officer (DPO) team is ready to assist you.